Information We Collect

The information we collect depends on how you interact with us. It may include:

• Contact information, such as your name, email address, phone number and business information.
• Quote and project information, including the services you are interested in, website requirements, selected demos, project details and information you choose to include in forms or messages.
• Order and billing information when you purchase a product or service through our website.
• Account information if customer account features are available and you choose to create an account.
• Technical information, such as browser type, device information, IP address, website activity and information generated through cookies or similar technologies.

How We Use Information

We may use information we collect to:

• Respond to inquiries and quote requests.
• Provide, customize and support our services.
• Create and manage customer orders.
• Communicate about projects, purchases and services.
• Operate and improve our website and business systems.
• Prevent fraud, misuse and security problems.
• Maintain business, accounting and transaction records.
• Comply with applicable legal obligations.

Orders & Payments

Our website may use WooCommerce and third-party payment providers to process purchases.

When you place an order, information such as your name, email address, phone number, billing information, order information and payment method information may be processed as necessary to complete the transaction.

Payment-card information may be submitted directly to the payment provider that processes your transaction. Twin Oak does not intend to store complete payment-card numbers on its own website servers.

Payment providers may process information according to their own privacy policies and security practices.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions.

For example, cookies may be used to remember shopping-cart contents, maintain a website session, remember certain preferences, support account functionality and help protect the website against fraud or misuse.

If analytics, advertising or other optional technologies are enabled, they may also collect information about how visitors interact with the website.

You can control many cookies through your browser settings. Disabling necessary cookies may prevent some website features, including shopping-cart or account functions, from working properly.

How We Share Information

We do not sell personal information for money.

We may share information with service providers when reasonably necessary to operate our business, including:

• Website hosting and infrastructure providers.
• WordPress, WooCommerce and website technology providers.
• Payment processors.
• Email, communication and customer-support providers.
• Scheduling, booking or business-integration providers when those services are used.
• AI or technology providers when an AI-enabled service requires information to process a customer’s request.
• Professional advisers or authorities when disclosure is reasonably required by law or to protect legal rights.

Service providers may receive only the information reasonably necessary to perform the services they provide.

AI-Enabled Features

Twin Oak may offer AI-enabled features such as website assistants, automated customer-service tools or other AI-powered services.

If you choose to interact with an AI-enabled feature, information you submit may be processed by Twin Oak and technology providers used to operate that feature.

Do not submit highly sensitive information through an AI assistant unless the feature specifically requests that information and you are comfortable providing it.

Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining transaction and accounting records, resolving disputes, preventing fraud and complying with legal requirements.

Different types of information may be retained for different periods depending on the service involved and applicable business or legal requirements.

Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse or disclosure.

No website, network, storage system or method of electronic transmission can be guaranteed to be completely secure. For that reason, we cannot guarantee absolute security.

Your Privacy Choices & Rights

Depending on where you live and the laws that apply, you may have rights relating to your personal information. These may include the ability to request access, correction or deletion of certain information.

You may also contact us to ask questions about information we maintain about you or to request that we update or delete information when appropriate.

Some information may need to be retained when required for legitimate business, accounting, security or legal purposes.

Children’s Privacy

Twin Oak Business Solutions primarily provides services to businesses and adults. Our website is not intended to collect personal information directly from children under 13.

If we learn that information from a child was collected inappropriately, we will take reasonable steps to address it.

Changes to This Policy

We may update this Privacy Policy when our website, services, technologies or privacy practices change.

When we make changes, the updated policy will be posted on this page and the “Last updated” date will be revised.

Contact Us

If you have questions about this Privacy Policy, how Twin Oak Business Solutions handles information, or a privacy-related request, please contact us through our website.

Twin Oak Business Solutions
Website: twinoakbizcare.com